The Privacy Policy below describes how we use the information that we collect about you, in accordance with the Data Protection Act 1998.

Overview

Bates Environmental Ltd takes the privacy of your personal information very seriously and will only use your information within the terms of this Privacy Policy. By accepting the Privacy Policy and Terms and conditions of business, you expressly consent to our use of your personal information in the manner described in this Privacy Policy. Persons under the age of 18 are not eligible to use our online purchasing services or promotions and we ask that they do not submit any personal information to us or use any of our services.

Required information for Purchases

Our website allows visitors to purchase products online. To enable us to process the orders we require name, address, telephone number(s), email address and credit/debit card details. We collect this personal information which is only used for transaction verification, customer support and product support. If we cannot verify the information that you have provided, only then we will contact you to send us additional information by telephone, email, post or fax (such as your driver's licence, credit card statement and/or a recent utility bill or other information linking you to your applicable address), or to answer additional questions online or by telephone to help verify your information.

For the convenience of our online customers, we also provide the facility for customers to hold their personal information (with the exception of credit/debit card details) by way of a customer account. Should a customer visit our website for further order(s), they may, should they choose the option, access their information by use of a password instead of having to enter their details again.

By having access to your customer account you may update or correct your details at any time. Customers who no longer wish to use this facility can email via our Contact Us page us to have their details deleted from the database.

Use by Third Parties

Bates Environmental Ltd will not sell, rent or lease your personal account information to any other third party such as a business partner or a related third party unless you have given the permission to do so.

In order to protect our customers against potential fraud, we verify with third parties the information you provide. In the course of such verification checks, we may receive personally identifiable information about you from such services. In particular, if you use a credit or debit card to pay for purchases we will use card authorisation and fraud screening services to verify your card information and address matches the information you have supplied and the card has not been reported lost or stolen.

Mailing List

Unless otherwise requested by you, the customer, we reserve the right to, from time to time, send you information about products and services that we feel may be of interest to you. To remove yourself from the mailing list either tick the relevant checkbox in your account area or contact us using the details on our Contact Us page.

Customer Service Correspondence

If you send us correspondence, including email and faxes, we retain such information in the records of your account, also to include all correspondence from Bates Environmental Ltd to you. This is done in order to analyse and improve our customer service and investigate any potential fraud. These records will be held on our system until such time as required by law.

Internet Address Information

We use IP addresses, a session ID to uniquely identify you on our site and browser types in order to monitor performance of our site by way of analysing trends, administration and continued improvements and gather broad demographic information for aggregate use.

Security

We store all personal information on password protected secure servers. We do not store your credit or debit card information. We follow strict procedures in the storage and disclosure of information you have given us, to prevent unauthorized access. Due to security reasons we may require proof of identity before we are able to disclose sensitive information to you.

Use of "Cookies"

"Cookies" are industry standard small data files transferred by websites, including ours, to be stored on your browser which allow us to recognise you as a Bates Environmental Ltd customer if you return to Bates Environmental Ltd website using the same computer and browser. These data files allow us to track usage patterns by visitors to our website and can also facilitate individual users multiple page access in the same session. Should you not wish for information to be collected by us in this way you may modify most browsers using a simple procedure to disable cookies.

Other

We review our Privacy Policy regularly and we reserve the right to change the above policy at any time and without notice. Should you have any questions regarding our Privacy Policy, please use our Contact Us page to get in touch.